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LeBreton Flats
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by Claridge Homes
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Ottawa
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September 25, 2008, 2:29pm

Buyer/Owner

Comments:

As stated by previous reviewers....DO NOT BUY FROM CLARIDGE!!

I have not even closed yet and I wish I could run the other way. I have purchased a studio unit within Phase 1 at Lebreton Flats, and I am supposed to close on October 6, 2008 - less than 2 weeks from now. I asked to see my condo prior to inspection in order to do some measurements. On September 9, to my shock and horror, my unit was completely wrong - my bedroom closet was in my living room! - that's right, the geniuses at Claridge decided that a bedroom closet would fit perfectly in a living room; therefore, I have a clothing closet beginning where my kitchen countertop ends. It is THE MOST illogical and ridiculous design EVER! On top of that, they put cable wiring in my sleeping area, which would therefore indicate that they expect that to be my living room. So, with my living room now where I was supposed to put my bed, I am now left with my kitchen as the only place to put my bed. Since it is a small studio unit, I would actually have to put my bed parallel to the kitchen countertop, which means that I would not have room for a dining table. I guess they expect me to sit on my bed and eat dinner. Claridge tries to project an image of elegance; however, I have no idea how a bed in your kitchen constitutes elegance. After literally struggling to get someone at Claridge to listen to my concerns for 2 weeks straight, they are now supposedly fixing the errors...without any apology or concern for my inconvenience. The exact words of the Claridge Sales and Marketing Coordinator (copied and pasted directly from an email she sent to me): "Unfortunately, mistakes happen. Your condo was built as per the Construction drawings received on site. The marketing plan that you signed was incorrect. We have the right to make changes to plans at anytime. In your case, however, we are going to make the changes to satisfy you." First of all, WHO starts out by saying, "Unfortunately, mistakes happen". Secondly, WHO gave me the "incorrect" floor plan?? I love how Claridge has the nerve to turn it around and make it sound like the client did something wrong; however, as the good Samaritans that they are, they will fix it to "satisfy" me. They make it sound like asking them to match the floor plan that they sold to me is somehow an inconvenience to them, but they'll do it. I also love how they are coming out less than 2 weeks before my closing to say that I signed the incorrect floor plan. I signed the contract in August 2007...over a year ago!...and NOW, 2 weeks prior to closing they are claiming that I signed the incorrect floor plan. I would love to know who came up with the revised "correct" floor plan that puts my bed in my kitchen. Also, BEWARE of the statement – “We have the right to make changes to plans at anytime.” Claridge seems to think that this clause gives them the right to completely overhaul your design and give you a COMPLETELY different end product than that which you purchased, even if it means that the new design has no logic behind it! As you will notice from the email I received, it does not contain any form of apology. Plus, I have tried twice to request a manager's contact info (I know previous Claridge buyers are laughing right now!) and they are actually ignoring me. No exaggeration - they are literally not responding to emails or returning my calls....WHO DOES THAT?! Anyway, they tried to push my closing date back but when I complained, they said they would still close on time. I am nonetheless terrified to find out what my condo will look like when they are done with it. I am positive that even after it is "fixed", I will surely still have problems. As a first time home buyer, I seriously regret not doing my homework. I was fooled into thinking that Claridge was a prestigious, reputable vendor...THEY ARE NOT! Again, if you have not already signed on the dotted line with Claridge...R-U-N!!!!