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January 05, 2009, 10:40am
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-PMV was accommodating right up until closing date but not after he had our money. -PMV is non-responsive to phone calls and/or emails. -PMV is dishonest. -Items in the purchase agreement are still not completed. -PMV was verbally abusive on several occasions (even in front of a home warranty representative). -All hardwood had to be refinished shortly after moving in as cheap product was installed. If possible, find out what materials he intends to use and write them into the purchase agreement so he cannot substitute (as others have noted, he'll do anything to save a penny). -If you buy from him make sure everything is in writing within the contract (even this is not a sure thing). You cannot afford to make an assumption of 'good faith' in this particular case. -Make sure to note every defect on the pre-delivery (big or small). He may try to convince you to write general statements about drywall and paint defects. Don't fall into this trap. Write down each and every individual item. Your best chance at recourse is for those items on the pre-delivery inspection so take it seriously. -Before going with PMV I encourage you to ask around the town of Kemptville. Speak with trades in the area and those that have built with him. You'll hear common themes that you need to be concerned about. Update 2009: -Since the builder refused to complete the work on the 30 day list as instructed by home warranty, home warranty has paid me out for the incomplete work. -At the 1 year mark I submitted my defect list and work still continues. -During a recent wind storm we lost several shingles off the house. As a result, I noticed that they did not put any paper under the shingles. This made the shingle loss an immediate emergency because there was nothing protecting the house from water damage. The builder told me to call my insurance. The contactor that came (at my expense) to repair the roof couldn't believe there was no paper. Apparently, this voids the warranty provided by the shingle manufacturer. -The bottom line is that PMV labels them self a “custom builder”. With this title you expect a certain level of quality and a higher standard. They should be called “anything to save a buck” builder. Here are some examples of how they do NOT meet that higher standard: -they install the absolute cheapest fixtures (lights, door handles, faucets, toilets, showers, sinks). -Instead of installing a light on either side of the patio door, they only installed one (with a $5 fixture) -Our front stair case looks like it was build by a kindergarten student at arts and crafts time (it has already cracked up the side and creeks like crazy). It is the first thing you see when entering the house and it is completely embarrassing. -They didn't back fill the house under the porch leaving huge pools of water in the spring. They covered the underside of the porch with gabbling that was not removable. I had to remove each piece of wood one by one in order to back fill under the entire porch area (all at my expense). -No tar paper on the roof -No eavestroughing on the second level -They installed the cheapest hardwood floor money can buy (it has already had to be sanded and re-coated and still splinters). They will use the excuse of weather for every problem you have. They told me the floors cracked because of too much humidity AND not enough humidity. All the while we had reported the problem on our pre-delivery inspection. It is just more evidence supporting how they do NOT stand behind their work. They’ll do their best to blame you for every problem in an attempt not to fix it. -In the MLS listing they showed a picture of the house with decorative porch posts. Instead, he installed the plain 6x6 posts (with huge cracks in all of them). -The drywall job on the ceilings is absolutely terrible. You can see every single join in almost the entire house. Home warranty comes in during day light hours and tells you they can’t see the problem. As soon as anything but natural light hits the ceiling it exposes the complete crap job that was done. The builder has absolutely refused to do anything about it. -Shortly after moving in we had a leaky pipe on the second floor that was dripping into our kitchen. It took him over a week to come and look at the problem. There was no sense of urgency at all and definitely no apology. I’m surprised he didn’t blame the leak on us for having showers! The saga continues. Stay tuned…
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July 27, 2006, 12:00am
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The detail and quality that we have in our home is unbelievable. They consulted us and informed us about choices we could have. The layout was well planned. the owner of the company met us several times to discuss the process and firm up future layouts of unfinished rooms in the basement. We have such a beautiful home that there will be no need to make a decision about who the next builder will be.
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May 09, 2006, 12:00am
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We have an oil take visible through the front basement window that we could have made into a spare room but can't thanks to the builder. The finishing of the home interior is so bad and cheap that all one can do is laugh. Our kitchen counters are pulling away from the wall and taking literally not only the paint but the drywall too.Never again would I chose him to build our home, if we could do it tomorrow I'd sell our place because every time I clean it I am reminded of the ride we had with this whole experience.
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February 25, 2006, 12:00am
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Our home was completed early for us but we were unable to move in due to committements with our existing home. VandenTillaar Construction was so accomodaating during that wait. They allowed us access to our home so that we could take measurement in order to prepare before moving in. The office staff couldn't have been more professional with the whole building process. This being our first home that we purchased we had so many questions and they were always happy to anwer them no matter how silly we thought they were. As stressfull as building can be VandenTillaart made it fun for us. Thanks so much. We would definetely have them build our next home, though this one is so beautiful we doubt we will move again.
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February 22, 2006, 12:00am
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We are thrilled with our home. The quality of workmanship is second to none, each and every person that worked on our home was extremely professional and knowledgable. Mr. VandenTillaart built us a beautiful home that we are extremely proud to say is a VandenTillaart home! His staff is very courteous and helpful. There was constant communication throughout construction. He spent alot of time on our site,he's very hands on, which is where I'd rather see my builder than behind a desk! We had a contract price, and allowances, we were well aware that anything we wanted to change or upgrade we were going to pay as an extra for which is fair, after all he's running a business! We highly recommend this builder to anyone!
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February 10, 2006, 12:00am
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Quality is much better than other local builders, but a little greedy. For example, we supplied some of our own fixtures but did not get a rebate from the ones he would supplied but did not have to. He cares about his work. Will buy from him again.
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November 08, 2005, 12:00am
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Many things were not done by possession date. It's been a real struggle to get outstanding and significant things done. It's always catch as catch can to speak to any of them and/or to get his employees to do any work required. PMV himself never appears. The first time we met him was when he requested the cheque from us on closing day. Many items are still left undone, making the purchase of our house a very unsettling experience. Would we do it again, knowing better? No way! IF you insist on buying from this builder, we recommed you hire a home inspector to check his work every step of the way.
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May 06, 2005, 12:00am
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Builder does not like customers so he won't talk to them. Staff who get to deal with the customers don't have the expertise to provide useful help, therefore customer service is pretty much nil. Weeks can go by without callbacks. Control freak who makes sure everyone, especially the customer, knows that he is in charge and makes the decisions. Not exactly what you expect from a custom builder. Quality of work is good with a few minor exceptions. Main problem is his obsession with money, he makes sure that he takes every dime he can from his customers and does everything he can not spend a single cent of it. Really cheap finishings whenever he can get away with it, which is most of the time (remember the control freak thing). Don't ever argue with him because you definitely will never get anything done then. Have I said enough yet ....
