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Royal Pine Homes in Toronto
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National
2 Ratings
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Regional
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April 10, 2007, 3:19pm

Community Review

Comments:

Never go for a RoyalPine Home

The builder, his contractors and their workmanship - everything is very poor. The only good thing I found about my home was the way their sale representatives (John) sold me the house. But that was the end of all good things. They didn't tell me that there was going to be a fire hydrant in front of my house, that there was going to be a big green cable box in my front yard, that there will be a drain outlet in my backyard, that there will be a side walk in front of my house, that they were going to turn my home left-side-right, that I will not have choice to select exterior brick because my neighbours already selected the bricks and shingles and garage door etc. The builder delayed my house by 6 months - delayed twice. They didn't get building permit from the municipality and they had already sold half of their lots and collected advance money. I wanted to visit my house during construction, and they would not give me the permission. I had to call repeatedly to see the work being done. I wanted a portion of half-wall removed from the plan, and the builder said that he would charge me "extra" - ahhh - I wanted them not to build half wall for my aesthetic looks, and this would have saved their building material, labour costs etc. but instaed of paying me in compensation, they said they would charge me. Come on. If I pay you to put a door for me with handles, and later request you not to put the handles on the door (note, I request before you actually put the door or the handle), will you charge me for "changing" the plan even when the door or the handle has not been placed? Finally, the day comes when I move in the house. I found over one hundred defects. You don't want to know all - do you? Lets start. The walls had bumps. The oak stairs were roughly finished and were not-well stained. The carpet-floor was squeaking at many places, and the guy (Tony) said "it's normal". Bull-shit. Floors don't make noise in a new home. Half of the air vents were blocked with junk. The other half were not properly screwed and made noise. They didn't even use screws in the floor. Guys used nails. Who uses nails in the floor these days? You could all nails in the basement ceiling. Lights and fixtures were of the "poorest" standard. I wanted to put a fan in place of a light, and guess what? The electric box was tied with one small nail. It couldn't handle the weight of a fan. I had to go in attic to fasten it properly and then hang a fan. They didn't seal the grout anywhere. Kitchen cabinets had different gaps. No attention was given to the details. They didn't look uniform. I spent $8000 in kitchen upgrade and they ruined my money. The worst part was when I tried to contact them - before and after my 30-day warranty, and before and after my 1-year warranty. They would not give me appointment as times convenient to me. I had to take of from work and stay home for them to fix the things. And even then, they wouldn't fix most of them. They would openly say "Go and complain to Tarion or Silverman or whatever." No body would take the responsibility. I can tell you much more, as every day in the last 1 year has been miserable dealing with Frank and his guys. If still you want to buy a RoyalPine Home, go for it. I am sure it will be memorable.

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November 07, 2006, 12:00am

Community Review

Comments:

Well, I believe that if the begining is not right, things are not going to proceed right, and will not end right. I booked a RoyalPine's new house in Brampton's Clairville area. The selling agent for our RoyalPine home, Mr John and Ms Cathy, treated us like unwanted gustes after we bought the house. They deferred everything to the builder as if they had no role in the construction time or quality. I would ave believed them if I had not seen them often in buildre's (Frank and his sons) office in Woodbridge. Thnigs for us started getting worse as the construction prgressed. They wouldn't allow us to visit our house during construction citing "safety and security reasopns", quite like Bush did for America. The room sizes did not match what was shown in the elevation and plan. When compalined about the hallway size, the room size, the lighting and fixture quality, Frank clearly said that his construction was meeting the city by-laws, and whether the room sizes match the figures given in drawings or not, he does not care. The builders have a margin of some percentage to play with, and as long as his variation is within the margin, neither the city nor any association or body like Tarion can do anything. I requested cancelling the deal, but Frank and his sons and partners wouldn't give me my money back. I had no choice but to close, but I was lucky to sell the house immediately after my closing, though I lost few grands in the entire deal. I wish I had known someone who bought a RoyalPine "house" (I won't call it a home, because home is something sacred and pure). If yo need any more information, feel free to contact me. But stay away from RP. Good luck!